Skip to main content

Making use of ICT to provide service excellence at Transport Malta

Transport Malta embarked on a project with Deloitte Digital to re-design and relaunch its eReg application.
With this new digital platform, the purchasing of number plates and soon the registration and licensing of motor vehicles will be transformed from a manual process into a more accessible, simple and convenient service.
Users will be able to fill in the required forms, submit all their paperwork and make payments online reducing physical visits to the Transport Malta offices and allowing Transport Malta to reduce the effort involved in data inputting and processing of payments. Furthermore, upon approval of each form submitted, the data is automatically imported into the organisation’s internal systems.

The project forms part of the strategic plan for the digital transformation of the public administration.

Download infographic here.

« View all case studies