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Exploring the value of emotion-driven engagement

05/08/2019
Exploring the value of emotion-driven engagement

The opportunity to build more emotionally intelligent platforms to recognise and use emotional data at scale is one of the biggest, most important opportunities for companies.

Deloitte’s new research study, "Exploring the value of emotion-driven engagement", offers compelling, actionable findings about how emotions influence customer behaviour and brand loyalty at key moments that extend well beyond marketing. Learn more here