Enhance your customer relationships with immersive experiences powered by leading digital arts. From supply chain management and digital production, to fully connected eCRM platforms that cross-sell and upsell, we have the competencies and capabilities to boost automation and efficiency—helping you rewire your business to be human-first.
Customer experience and journey mapping
In today’s fast-paced consumer world, it has become crucial to give customers not just a seamless and excellent customer experience but also a personalised and unique journey right from the minute they land on your website, all the way to making a purchase in your store and beyond.
Does your organisation have multiple processes which needs to be executed but which are currently run independently? Alternatively, perhaps your processes require input from entities outside of your organisation as well as entities within your organisation. Such process can include employee on boarding, customer on boarding, merging cross-organisation processes etc.
Markets, customers, technology and competitive landscapes have changed, meaning that traditional methods to sell and sales management approach is not truly effective in today’s world. Consumers have changed their buying patterns, shifted to different channels, are more informed and have higher expectations. These factors present new challenges to the sales workforce signifying a need for change.
With a track record of collaboration and integration, Deloitte and Salesforce deliver digital solutions that can connect you to your customers, suppliers and partners to enhance brand loyalty and preference and inspire engagement. Making use of the latest technology such as cloud, mobile, social and AI, Deloitte Digital and Salesforce can help you unlock the customer-centric potential of digital transformation for your business.